Licence Number Not Recognised

AVG Protection
3

Hello David,
We understand that you wish to reinstall AVG product back in your pc. We are happy to assist you.
Upon carefully reviewing your account, we see that you have AVG Internet Security (1 computer) and AVG PC TuneUp (1 computer) product in your account.
To install AVG Internet Security please use the following link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe
To install AVG PC TuneUp please use the following link http://files-download.avg.com/inst/mp/AVG_PCTuneUp_765.exe
The license number for your product have been sent to your registered email id. Please note that license numbers are case sensitive. Please enter all the characters as it is mentioned above. All the characters are to be entered in Uppercase along with the hyphen symbol (-).
The license number have been sent to your registered email id. Please feel free to contact us for any further assistance. Thank you.

1
Recently I had a problem with my laptop which resulted in many downloaded applications being wiped permanently. I've reinstalled AVG but it's not recognising my current licence number so that I can resume where I left off with all the services I'd recently purchased. Can you advise please?

Thank you.

David Bishop​​
2

Hello David,
We understand that you wish to reinstall AVG product back in your pc. We are happy to assist you.
Upon carefully reviewing your account, we see that you have AVG Internet Security (1 computer) and AVG PC TuneUp (1 computer) product in your account.
To install AVG Internet Security please use the following link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe
To install AVG PC TuneUp please use the following link http://files-download.avg.com/inst/mp/AVG_PCTuneUp_765.exe
The license number for your product have been sent to your registered email id. Please note that license numbers are case sensitive. Please enter all the characters as it is mentioned above. All the characters are to be entered in Uppercase along with the hyphen symbol (-).
The license number have been sent to your registered email id. Please feel free to contact us for any further assistance. Thank you.