Licence number not recognised

Hello Emma,

Sorry for the inconvenience caused. I request you to try activating your AVG internet Security and AVG PC tuneup program by following the instructions mentioned in these links: http://avgread.me/1bsLsmy and http://avgread.me/1ERJxSd .
Make sure that you enter all the characters of the license number.
If the issue persist, please let us know.
Thank you.

I have bought a new laptop, but when trying to download both AVG (general protection stuff) and also AVG PC- Tune up, it keeps saying that the licence number is invalid - I have purchased both packages (and they are in date) but for some reason the license numbers are not being recognised - I have entered them correctly, but after the fourth digit 'invalid code' comes up, when its not?!

Hello Emma,

Sorry for the inconvenience caused. I request you to try activating your AVG internet Security and AVG PC tuneup program by following the instructions mentioned in these links: http://avgread.me/1bsLsmy and http://avgread.me/1ERJxSd .
Make sure that you enter all the characters of the license number.
If the issue persist, please let us know.
Thank you.