Licence Number Reactivation - VERY FRUSTRATED!

AVG Protection
3

Hello Bj,
I really appreciate your effort in trying to resolve this issue. I acknowledge the refund request for AVG Internet Security. I have sent you an email, please follow my email instruction to connect with us remotely, we will check with your installed AVG program and we will help you to activate your AVG Internet Security.
Regards,
Alok.

1

Can anyone help??
This is the second time I have asked this question. 
Someone very kindly answered previously but, sadly, it seems impossible to reactivate my license number using the procedure as advised by AVG or Home Support.  I can not locate the area  'My Subscriptions' to actually enter the license number.
I will have to cancel and ask for a refund as the setup is not straight forward or very user friendly.

2

Hello Bj,
I really appreciate your effort in trying to resolve this issue. I acknowledge the refund request for AVG Internet Security. I have sent you an email, please follow my email instruction to connect with us remotely, we will check with your installed AVG program and we will help you to activate your AVG Internet Security.
Regards,
Alok.