Licence problems renewing Tune Up

Hi Simon,

I've sent you an e-mail with more details.

Thanks

Helping out my 83 year old silver surfer - she has attempted to renew her of Tune Up. She has paid for it and received the new key via email. Bless her, she has spent hours attempting and failing to get it going. She seems to be following the correct procedure but the new key is constantly being refused. We are totally stumped as there is nowhere else to go. Confident in my ability I tried as well -  and failed. I also failed to elicit help through your website. Help please!

Hi Simon,

I've sent you an e-mail with more details.

Thanks