Hello Cheryl,
I'm sorry to hear about this. Please share a screenshot of the error message (which shows subscription can not be renewed) to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Note: please do not provide any personal information such as email address, license number etc in the public post.
Best regards,
Alok.
Hello Cheryl,
I'm sorry to hear about this. Please share a screenshot of the error message (which shows subscription can not be renewed) to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Note: please do not provide any personal information such as email address, license number etc in the public post.
Best regards,
Alok.