I have been charged twice for the renewal of my AVG licence and I have not yet received my new licence number. What I suspect is that at some point during my order I ommited the letter n from my email address. I cannot have access to the wrong email address that you have sent my new licence. Please help me to resolve this problem.
Hi Lelia,
Thank you for reaching out to us with your concern.
Not to worry, your Refund has been initiated. You will receive an email from our Refund Team shortly. Please check your Inbox. Also check your Junk/Spam folders. AVG Internet Security-Unlimited does not require a license number for activation, as it is activated using your AVG My Account that was created during your purchase. If you have already installed the product, please follow these steps to activate it:
1. Please open AVG Internet Security>My AVG>Subscriptions.
2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
3. Click on it and wait for the process to get finished.
4. Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
5. Enter the AVG my account credentials and check whether it activates your recent subscription.
Hi Lelia,
Thank you for reaching out to us with your concern.
Not to worry, your Refund has been initiated. You will receive an email from our Refund Team shortly. Please check your Inbox. Also check your Junk/Spam folders. AVG Internet Security-Unlimited does not require a license number for activation, as it is activated using your AVG My Account that was created during your purchase. If you have already installed the product, please follow these steps to activate it:
1. Please open AVG Internet Security>My AVG>Subscriptions.
2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
3. Click on it and wait for the process to get finished.
4. Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
5. Enter the AVG my account credentials and check whether it activates your recent subscription.