Mary,
We appreciate your efforts in trying to fix the issue, but we regret for the inconvenience caused to you. In this case, we would suggest you to perform a re-installation of your AVG Internet Security program. Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool which clears all the traces of AVG, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now, go to this link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe and download your AVG Internet Security. Once the installation gets completed, restart your device. Let us know if you face any difficulties. Thank you.
Mary,
We appreciate your efforts in trying to fix the issue, but we regret for the inconvenience caused to you. In this case, we would suggest you to perform a re-installation of your AVG Internet Security program. Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool which clears all the traces of AVG, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now, go to this link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe and download your AVG Internet Security. Once the installation gets completed, restart your device. Let us know if you face any difficulties. Thank you.