License Banned? Customer Support won't contact me despite ticket raised?

AVG VPN
3

Hello Luke,
Thank you for contacting AVG Community Support.
We understand that your License has been Banned.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking we see that this case has already been escalated to our senior most team and they have sent you an email.
We request you to contact them via email to help you further.
Thank you and keep us updated.

1

Kind of at a loss here?

My VPN license was banned 6 days ago and have no idea why? I raised a ticket and was advised I will contacted shortly. I have chased twice now and was told on both occasions that their senior team will contact me that day. Still nothing.

I am not getting the service I am paying for? Can someone please advise?

2

Hello Luke,
Thank you for contacting AVG Community Support.
We understand that your License has been Banned.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking we see that this case has already been escalated to our senior most team and they have sent you an email.
We request you to contact them via email to help you further.
Thank you and keep us updated.