Hello Mari,
I certainly understand your issue. For your information, AVG Ultimate program doesn't have any license number, it's installation and activation is totally different. When you get a message that you couldn't log in to Zen then it is to be dealt by our technical team. So I would request you to follow the below mentioned instructions once and then try contacting our technical support via https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
Suddenly i get a message that my licensenumber is no onger recognized. I have a Ultimate version where you cannot insert a licensenumber, zo i need to reinstall. Reinstall does not work and gives a weird message that is is unable to reach a netwokr connection which is not there?!?! Anyone?
- Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
Please feel free contact us should you need any assistance. Thank you.
Hello Mari,
I certainly understand your issue. For your information, AVG Ultimate program doesn't have any license number, it's installation and activation is totally different. When you get a message that you couldn't log in to Zen then it is to be dealt by our technical team. So I would request you to follow the below mentioned instructions once and then try contacting our technical support via https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.