Hello Jodi,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Upon reviewing, we see that you have AVG Ultimate multidevice (1 year subscription) as active AVG product which will expire on 8/15/2016.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallUltimate .
Please feel free to get back to us for further assistance.
Thank you.
Hello Jodi,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Upon reviewing, we see that you have AVG Ultimate multidevice (1 year subscription) as active AVG product which will expire on 8/15/2016.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallUltimate .
Please feel free to get back to us for further assistance.
Thank you.
I keep getting a message that my license is not being recognized. Then it forces me to close AVG.
I have the AVG Zen, and when I log into my account online, it says that there is not license for this product and that my account doesn't expire until August.
I can't use AVG, I can't uninstall it. What the heck is going on? Please help!