License number expiration

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3

Hi Ivan,
For help on this issue please try reinstall AVG according to this article.
Thanks

2

Hi Ivan,
For help on this issue please try reinstall AVG according to this article.
Thanks

1

Hi all,

I had purchased the 2014 AVG internet security last year Jan. It expired this year, obviously. Yesterday, I purchased the AVG Ultimate 2015 product (contains AVG Protection and Tune Up). I registered my product and tried installing it. However, here is my problem: a box comes up with a message stating "AVG is not able to recognise your license number". I went onto the AVG website, to the license retrieval page - they sent me an e-mail with my license number, only the license number is expired. What do I do? Shouldn't I have been given a new license number with my new product?