License number is not valid

Hello Gianni, 

We will help you to activate AVG Tuneup subscription in your device.
It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.

Dear community,
I renewal my subscription, I payed, I recieved e-mail confirmation with License Number, tha I copied into the field, but an error message has occured. Smebody can help me, Please ?
Thanks in advance

Hello Gianni, 

We will help you to activate AVG Tuneup subscription in your device.
It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.