Hello Norven,
We regret for the inconvenience caused. Please try to reactivate the AVG program using the instructions on the article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number and check if it resolves the issue.
Thank you.
I purchased a new license and entered it today but it does not show up under the License and Support category when I open AVG. The old license number is still there.
Hello Norven,
We regret for the inconvenience caused. Please try to reactivate the AVG program using the instructions on the article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number and check if it resolves the issue.
Thank you.