License number suddenly not recognised

General discussion
1

Hi, I have a message to say my license number is not recognised although I am not due to renew until May and it doesn't accept it when I re-enter (copy/paste). Any advice? Thanks

4

Hello Liz,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000bo1r .
Please try keep whole conversation in one question/thread to speed up resolution. Thank you.

3

Hello Liz,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000bo1r .
Please try keep whole conversation in one question/thread to speed up resolution. Thank you.

2

Hello Liz,
We are sorry to know that the issue persists. We appreciate your efforts to resolve the issue. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.