Hello Gail, I understand how something like this can really try your patience. Please be informed that you have two different AVG product in your pc and one of it expires on 2015-07-20, that is the reason it is alerting you with expire notice. Also I see that your another AVG Internet Security program expires on 2016.7.6. The expiration notice is auto generated one. You can enjoy the paid AVG Internet Security product till 2015.7.20 and another AVG Internet Security till 2016.7.6. Please feel free to contact us back for any further assistance. Thank you.
I renewed on July 6th and supplied credit card info through Merrick Bank. My card shows your company accessed my charge card for the renewal fee, but I keep getting notices that my expiration is about to expire. When I renewed, I got an email indicating my renewal was approfed and went through. Why am I still getting expiration notices? following is my old and new license number emailed to me. Also, do I need to reinstall the product, or does it continue on its own?
Product: AVG Internet Security License number: (License number removed)Status: Active Number of computers: 1 License validity: 12 License expiration date: 2015-07-20 Product: AVG Internet Security License number: (License numeber removed)Status: Active Number of computers: 1 License validity: 12 License expiration date: 2016-07-06
Hello Gail, I understand how something like this can really try your patience. Please be informed that you have two different AVG product in your pc and one of it expires on 2015-07-20, that is the reason it is alerting you with expire notice. Also I see that your another AVG Internet Security program expires on 2016.7.6. The expiration notice is auto generated one. You can enjoy the paid AVG Internet Security product till 2015.7.20 and another AVG Internet Security till 2016.7.6. Please feel free to contact us back for any further assistance. Thank you.