Hello Francesco,
While verifying your account you have AVG Internet Security (1 computer) as your active subscription and it is valid till 2017.3.27. The status of the payment you have made for the renewal on 2017-02-10 seems to be unpaid. We kindly request you to contact your bank support inorder to analyze the issues with the payment.
Thank you.
The AVG communication stressed that it had been impossible to carry out the payment because of technical problems with my cards. Actually I paid the requested amount (invoice 360 .....22) on Feb 23, 2017, obtaining a new license no IMH6P-............-3XXCI. However, I have realized that the renewal-soliciting system is not connected to the renewing system available on the computer. In fact, the new date of license expiry was not correct: feb 23, 2019 instead of Mar 27, 2019. Please can that wrong date be corrected and the information in the two systems made consistent?
Hello Francesco,
Thank you for providing us the information.
Yes, we could see that your AVG Internet Security got renewed on 2017.2.23 and will now expire only on 2019.2.23.
Could you please let us know the issues that you are facing with AVG so that we can check and assist you better ?
Thank you. Joyson, AVG Customer Care.
Hello Francesco,
It seems that you have made a new standard purchase of the AVG Internet Security program instead of renewing your previous program. That's the reason your previous period is not included on the new one. Please contact our sales support team via https://support.avg.com/support_sales_chat so that they could assist you better in obtaining refund for your new purchase of the program and renew your old subscription of AVG Internet Security program.
Thank you.
The question concerns the expiry date.
My previous license would expire on March 27, 2017. I paid to renew that license for a 2-year period in advance.
Why has the next expiry date been worked out from the payment date, Feb. 23, 2017, and not from Mar. 27, 2017. In other words, the next expiry date should be Mar. 27, 2019, and not Feb. 23, 2019.
Otherwise, it would be disadvantageous to pay in advance whereas normally it is an advantage.
Thank you