Hello, Kaye.
I understand this must be upsetting. Did you activate AVG with new license number? Please follow the steps below to complete the activation.
Open AVG Internet Security, click on Menu and select 'About'.
On About page, click on 'Subscription' in the left pane.
Then click on 'Enter license number' to enter your new license number. (if you do not see this option, click on Logout).
The program will update to paid version automatically.
You may have to reboot the PC once to finish the activation.
My 2 year license was renewed 1/11/2017 (Invoice 3802125054) but only AVG free loads. I have had a message saying my license has expired?
Hello, Kaye.
I understand this must be upsetting. Did you activate AVG with new license number? Please follow the steps below to complete the activation.
Open AVG Internet Security, click on Menu and select 'About'.
On About page, click on 'Subscription' in the left pane.
Then click on 'Enter license number' to enter your new license number. (if you do not see this option, click on Logout).
The program will update to paid version automatically.
You may have to reboot the PC once to finish the activation.