Appreicate your efforts in sharing us the screenshot, Doug. As informed earlier, we see that you're using an older version of AVG. Hence, you're experiencing this issue. In this regard, we'd suggest you to remove the existing version using AVG Remover & install/activate the latest version of AVG Internet Security. Please use the code that has been sent to you via email to activate the program & let us know if it helps.
Hi Douglas.
It looks like you are using an older version of AVG.
Could you share a screenshot of the activation window that you are looking at?
I'm having trouble entering my renewal license number. The new license is in a different format than the old and will not accept the new format. For example, the old format is a series of five-character strings. The new format is a series of six-character strings.