Having sorted out that by taking the summer promo offer of Tuneup/Driver update, i effectively lost 6 weeks of my existing license, I want to ask if I just missed it or was there no mention that this offer was for new subscriptions only. By taking the offer as an existing customer, I caused a conflict with my licenses. Original Pc tuneup was set automatically for auto renewal. By activating the offer, it seems I ended up with two PcTuneup licences, one which would still have automatically renewed on it's due date. Can this be made clearer in the advertising? and, Why does an offer like this come to my screen when it doesn't fully apply to me? AVG knows what my computer has installed
Having sorted out that by taking the summer promo offer of Tuneup/Driver update, i effectively lost 6 weeks of my existing license, I want to ask if I just missed it or was there no mention that this offer was for new subscriptions only. By taking the offer as an existing customer, I caused a conflict with my licenses. Original Pc tuneup was set automatically for auto renewal. By activating the offer, it seems I ended up with two PcTuneup licences, one which would still have automatically renewed on it's due date. Can this be made clearer in the advertising? and, Why does an offer like this come to my screen when it doesn't fully apply to me? AVG knows what my computer has installed
Hello Geoff. Thank you for contacting us. Please note that the campaign offered is for a new subscription of AVG PC Tuneup and AVG Driver update but not the renewal of your existing license. So your new license period has started from the date of the purchase. I would request you to contact our sales support ( http://avgclick.me/AVGsales ) for any further assistance. Thank you.
PC Tuneup was due to expire on 9 August 15. I took the offer of PC Tuneup and Driver updater which seemed to be a limited time offer. Now my PC Tuneup renewal has license year has dropped back to today's date. I thought it would add it to the 6 weeks I had left. Any understanding on this out there?
Hello Geoff. Thank you for contacting us. Please note that the campaign offered is for a new subscription of AVG PC Tuneup and AVG Driver update but not the renewal of your existing license. So your new license period has started from the date of the purchase. I would request you to contact our sales support ( http://avgclick.me/AVGsales ) for any further assistance. Thank you.
Hello Geoff. I apologize for the inconvenience caused. In this case, you can try uninstalling your PC tune up using the remover tool with the following link : http://www.avg.com/filedir/util/TuneUp_Remover.exe and reinstall PC tune upwith this link : http://download.avg.com/filedir/inst/avg_tuh_stf_all_2015_518.exe . Then try entering the new license number and check if that works. Thank you.