Hi,
My father used to have a PC and used AVG but he has a Mac now and no longer needs it. I could not log in with his email address to cancel the subscription so we were recently re-billed. His email address is not recognised by your system for some reason even though he receives emails from you. I would like to use the license or have it transferred to my account so I can use it. Otherwise we would like a refund. I'm not thrilled with your system by the way. The instructions in the email indicate to click on 'options' to re-activate but that does not exist.
So to summarize, I have a licence number and would like to use it even though someone else paid for it. He is not using it.
Hello, Annette.
I apologize for any inconvenience this may have caused. The instructions you received are settings available in older version of AVG. Please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number to activate AVG 2017 version with new license number.
Regarding the issue with logging in to AVG MyAccount using your father's email address or to transfer the license to your account, I would suggest you to contact our technical support team ( http://avgclick.me/AVGtechnical ).