Licenze number and customer care

AVG Performance
3

Hello Mauro, 

Thank you for reaching AVG Support channel. We sincerely apologize for the inconvenience caused. We understand that you are unable to activate AVG subscription using license number. Also, you are unable to reach our chat support team. We are glad help you.

We would like to inform you that issue with connecting chat team got resolved. Please try to reach our chat support team using below link :

AVG Chat support

We will also help you to resolve the issue through this channel. Please provide the following information to resolve the issue :

1. Confirm the version of operating system installed.
2. Which AVG program are you trying to activate it?
3. Do you get any error message while trying to activate AVG program? If yes, please share us the screenshot of it. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

1

good afternoon,
i have a big issue because my laptop doesnt reconize licence number and it is impossible to connect customer care by chat.
Can you give me any suggestion about issue and to connect with avg customer care?

2

Hello Mauro, 

Thank you for reaching AVG Support channel. We sincerely apologize for the inconvenience caused. We understand that you are unable to activate AVG subscription using license number. Also, you are unable to reach our chat support team. We are glad help you.

We would like to inform you that issue with connecting chat team got resolved. Please try to reach our chat support team using below link :

AVG Chat support

We will also help you to resolve the issue through this channel. Please provide the following information to resolve the issue :

1. Confirm the version of operating system installed.
2. Which AVG program are you trying to activate it?
3. Do you get any error message while trying to activate AVG program? If yes, please share us the screenshot of it. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.