Hello Stanislav,
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email.
Done. "Diagnostics output was uploaded to AVG Customer Care …".
>5) Click Send, fill in your email address, and then click Send again.
There was only one button "Send output".
Hello Stanislav,
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email.
Hello Stanislav,
We understand your concern.
Could you please let us know the name of the AVG product you have installed in your pc? so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
The reply from AVG Remote Support is received.
Before starting the remote connection I sholud clarify that the same page at the URL file:///C:/1/Untitled/index.html is visible properly https://yadi.sk/i/KI9y8kz2oUaBu with enabled Link Scanner. The problem is in the URL http://127.0.0.1:32767/start.html#p=home only.
Stanislav, please click on Send output to send the diagnostic information to us for analyses. Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email. We appreciate your valuable effort in sending it to us.
Done. "Diagnostics output was uploaded to AVG Customer Care …".
>5) Click Send, fill in your email address, and then click Send again.
There was only one button "Send output".
AVG AntiVirus Free Edition
AVG Zen version: 1.31.1.48846
AVG Framework version: 1.52.1.51616
AVG Setup version: 1.52.1.51612
Installed components
Personal e-mail scanner, Resident shield, AVG advisor, Anti-rootkit, Anti-Spyware, AntiVirus, Identity Protection, Microsoft Outlook, PC Analyser, Surf-Shield
Security information
Virus database version 4522/11537 (02.02.2016, 5:38)
LinkScanner version: 2825
Anti-Spam version: unavailable
The reply from AVG Remote Support is received.
Before starting the remote connection I sholud clarify that the same page at the URL file:///C:/1/Untitled/index.html is visible properly https://yadi.sk/i/KI9y8kz2oUaBu with enabled Link Scanner. The problem is in the URL http://127.0.0.1:32767/start.html#p=home only.