Hello Jane,
Thank you for contacting us with your concerns and we regret to hear about the inconvenience caused. Please try to repair your AVG as described below.
To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
Feel free to let us know if you require any further assistance.
I have run my AVG Zen but the WEB report is red and states 'You are not fully protected! Web: LinkScanner database is outdated". I have pressed the 'Fix Now', system states it was successful BUT I cannot get the Red areas to change. Please help … I am NOT a big computery person so nothing too difficult please.
Hello Jane,
Thank you for contacting us with your concerns and we regret to hear about the inconvenience caused. Please try to repair your AVG as described below.
To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
Feel free to let us know if you require any further assistance.