Hello Carl,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We're glad to look into this and help you.
Please follow the below steps and let us know the status.
- Open the AVG Internet Security > Click on the Web & Email tile > Enhanced Firewall options > Network profiles > make sure your Wireless network and a wireless printer are selected as a private connection "I trust this network".
- Please follow the steps mentioned in this article to configure the system rules and enable all the permission in a private connection.
- Once it done, get back to the home screen and go to ☰ Menu ▸ Settings.
Select Full protection ▸ Remote Access Shield in the left panel.
Tick the box next to Block all connections except the following.
Under Block all connections except the following, click Add.
Enter a trusted IP address or IP range, then click Allow. Added connections appear below the Add button.
If you have AVG Secure VPN enabled on your PC, please ensure the below option is enabled.
1) Open the AVG Secure VPN.
2) Click on the Menu > Settings.
3) Turn on the "Enable local device access when using VPN".
Please follow the above steps and let us know the status.
If you face any technical difficulties or need more assistance, feel free to reach our AVG technical Support.
Thank you for your understanding.