Hi Johanna,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please take a snapshot of the alert using your mobile/camera & share it with us for better clarity.
Meanwhile, we'd suggest you not to follow any directions in it.
Receiving this message on my computer just now with the following recording…Your computer has been locked up. You’re IP address was used without your knowledge or consent to visit websites. It contains identity theft virus to unlock the computer please call support immediately. Please do not attempt to shut down or restart your computer doing that may lead to data Loss and identity theft. The computer lock is aimed to stop activity.please call our support immediately
Company at phone number to call did not identify itself only said support
Hi Johanna,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please take a snapshot of the alert using your mobile/camera & share it with us for better clarity.
Meanwhile, we'd suggest you not to follow any directions in it.