Hi Chris,
Sorry to know about the situation.
I would like to inform you that AVG must be installed on the device to locate or lock it. Since the device has already been reset, it is highly unlikely that AVG is still installed on that device. I suggest you contact your Device Manufacturer with the IMEI number of the device to get assistance regarding the issue.
How can I lock my Android device which was stolen and then reseted to factory default by that particular thief? I register the device with AVG account and whenever I log in I see the device in the account but can’t locate or lock it. Your help will be highly appreciated.
Hi Chris,
Sorry to know about the situation.
I would like to inform you that AVG must be installed on the device to locate or lock it. Since the device has already been reset, it is highly unlikely that AVG is still installed on that device. I suggest you contact your Device Manufacturer with the IMEI number of the device to get assistance regarding the issue.