Hello Sands,
I apologize for the inconvenience caused. I would request you to perform Winsock reset on your PC and then try to login to AVG.
To perform Winsock reset:
1. Click the Start button, click on Search icon (magnifying glass) in the bottom left-hand corner of the screen and type "cmd" into the search bar.
2. You'll see the Command Prompt app as the best match at the top of the list. Right-click on it and select Run as administrator. Depending on your computer settings, you may be asked to provide an administrator password before you can continue.
3. A black box with a flashing cursor will open; this is the Command Prompt. Type “netsh winsock reset” and then hit the Enter key on your keyboard.
4. Wait for the Command Prompt to run through the reset. Once it’s complete, you’ll see the message “Winsock reset completed successfully”.
5. Restart your computer to finish.
Now try to login to AVG and let us know if the issue persist.
When I try to log in to my account from avg dashboard to register, I continually get "Please connect to the internet" but I am already connected to the internet.
Thanks, but that also does not help, still the same issue.
Hello Sands,
I apologize for the inconvenience caused. I would request you to perform Winsock reset on your PC and then try to login to AVG.
To perform Winsock reset:
1. Click the Start button, click on Search icon (magnifying glass) in the bottom left-hand corner of the screen and type "cmd" into the search bar.
2. You'll see the Command Prompt app as the best match at the top of the list. Right-click on it and select Run as administrator. Depending on your computer settings, you may be asked to provide an administrator password before you can continue.
3. A black box with a flashing cursor will open; this is the Command Prompt. Type “netsh winsock reset” and then hit the Enter key on your keyboard.
4. Wait for the Command Prompt to run through the reset. Once it’s complete, you’ll see the message “Winsock reset completed successfully”.
5. Restart your computer to finish.
Now try to login to AVG and let us know if the issue persist.
Hello Sands,
Thanks for trying. I have sent you an email with the instructions to get in touch with our remote support. Please get connected to them remotely to fix the issue without any hassle.
Thank you.