Login avg app on Samsung phone

AVG VPN
3

Hello Priscilla,
You've reached the AVG community support forum.
We've a specialized mobile team, who'll help you with this issue.
We've created a new case on your behalf and escalated it to them, they'll check and get back to you via email at the earliest.
Please make a note of this new case number -20169469
Meanwhile your patience and cooperation is very much appreciated.

Thank you for understanding.

1

Hi,  
I have problems logging in the avg vpn app, but I have no problems logging in on the website. So, i know for sure my credentials are correct. I have a paid version, I already used the koppelcode.
I tried to add a picture but I don't know how to. 
Regards, 
Priscilla Nachbar

2

Hello Priscilla,
You've reached the AVG community support forum.
We've a specialized mobile team, who'll help you with this issue.
We've created a new case on your behalf and escalated it to them, they'll check and get back to you via email at the earliest.
Please make a note of this new case number -20169469
Meanwhile your patience and cooperation is very much appreciated.

Thank you for understanding.