Hello Toni,
We sincerely apologize for the difficulties you are currently experiencing. We regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to contact our mobile team who will certainly help you to resolve this matter quickly and effeciently.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select operating system as "Android" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please refer this article to submit your queries using your mobile app.
Thank you for your understanding.
Everytime I've tried logging in to the particular area it says my LOGIN FAILED, however if I back out of it it states that I'm already logged in!! Before having to uninstall the other night I had everything set up with this service except AVG cleaner & AVG VPN…now it states I have to pay more through Google play store to activate them again it says its free but Google disagrees!!! Somehow there was a pin number added to my phone for most of my apps, also to just make or receive a call!!! How nuts is this…that's why I had to uninstall because I had NO idea what had happened in an a hour of getting off a phone call…to trying to make a call…AGAIN happened in an hour!!! How frustrating and my phone is not allowing me to take a screenshot Galaxy A10E…so how do you propose I reinstall everything that was already working with this service…perfectly working…now it's turned into a cluster f'er!!! I'm getting SO FRUSTRATED!!! PLEASE CHECK WHAT WAS ALREADY PROVIDED WITH THIS SERVICE…EVERYTHING I HAD ADDED AT NO CHARGE…AND SEE IF YOU CAN CORRECT!! IF NOT ILL NEED A REFUND AND CANCEL SUBSCRIPTION!!! THANK YOU
Hello Toni,
We sincerely apologize for the difficulties you are currently experiencing. We regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to contact our mobile team who will certainly help you to resolve this matter quickly and effeciently.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select operating system as "Android" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please refer this article to submit your queries using your mobile app.
Thank you for your understanding.