Login impossible for days

AVG Subscription
7

You mean you don't know this message?
"Sorry, there’s a glitch in the Matrix. Please reload this page. If it still doesn't work, try back in a few minutes."
Gonna try the image again, but just now it froze the website for me.

6

Greetings, 

We will check that for you.
Could you share us the screenshot of that message? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

Hi

I'm trying to log into my account for days and always get that annoyingly nondescript glitch in the matrix message.
I know everything worked last time i logged in (was over a year ago though) and my avg internet security and avg tune up don't complain either (i can login there) only the website (and with that anything i need to login on it like renewing my subsription, contacting support about it) won't work.

Any ideas?

2

Greetings, 

We will check that for you.
Could you share us the screenshot of that message? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

4

images don't work either… I suspect some Google stuff to cause the issue…
My first answer did disappear too… It's the message "Sorry, there’s a glitch in the Matrix. Please reload this page. If it still doesn't work, try back in a few minutes."

5

We apologize for the inconvenience.

We've sent you an email. Please share us the screenshot as a reply to that email.
Thank you for understanding in advance!

3

You mean you don't know this message?
"Sorry, there’s a glitch in the Matrix. Please reload this page. If it still doesn't work, try back in a few minutes."
Gonna try the image again, but just now it froze the website for me.