Loging off in other devices

General discussion
6

Thank you so much for your answer. I will answer the email, but I just wanted to know if, by changing the password, the account would log off in those devices? If I do that, will my problem be solved?

Thanks again for your time.

1

Hello,
I have purchased the AVG Ultimate Protection a while ago and I put my account in other devices.
The problem is, now that I have renewed it, I don´t want those people to have access to it, because we had only agreed to share it for a year. With that being said, is there any way that I can log their computers/ phones off of my account without them having to do it themselves?
Thank you for your attention.
I am looking foward to an answer.

5

Hi Mariana,

We understand your concern.
However, we regret to inform you that there currently isn't an option available that lets you track & manage the devices that are using your AVG subscription.
In this case, we'd recommend that you manually uninstall AVG from the devices on which you you don't want them installed/used.
Also, we couldn't locate any active AVG subscriptions under the email address you've used to contact us here.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

2

Hi Mariana,

We understand your concern.
However, we regret to inform you that there currently isn't an option available that lets you track & manage the devices that are using your AVG subscription.
In this case, we'd recommend that you manually uninstall AVG from the devices on which you you don't want them installed/used.
Also, we couldn't locate any active AVG subscriptions under the email address you've used to contact us here.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

4

Thank you so much for your answer. I will answer the email, but I just wanted to know if, by changing the password, the account would log off in those devices? If I do that, will my problem be solved?

Thanks again for your time.

3

Mariana, changing the password of the AVG My account will not log off the active devices. Generating a new activation code is the only way to reset it immediately.
We've previously sent you an email requesting details to locate your AVG Subscription. Please check for the email and revert to us.
Thanks for your understanding!