Lose connection to internet when connecting to VPN

AVG VPN
8

Hi Jeremy,

Please accpet our apologies for the inconvenience caused.
Would you be so kind to clarify whether there is no network connectivity or just the webpage doesn't load?
Also, let us know the operating system of the device & restart your device once to check if it helps.

1

Hi - this has just happened in the last 2 weeks - when i connect my VPN i have no access to the internet. When i turn off the VPN i have access to the internet - here is the following error message- please help

This site can’t be reached

www.facebook.com’s DNS address could not be found. Diagnosing the problem.

 


DNS_PROBE_STARTED
5

Hi Jeremy,

Please accpet our apologies for the inconvenience caused.
Would you be so kind to clarify whether there is no network connectivity or just the webpage doesn't load?
Also, let us know the operating system of the device & restart your device once to check if it helps.

3

Hello, I have the same p^roblem since few weeks.
I've tried a lot of things :
- diffrent browsers
- reboot
- uninstall and re-install AVG VPN
- Disable other AVG Secure components
- Change location
As I have W10 Family edition I don't have access to gpedit.msc.
Even to have access to your own AVG Support Community I have to disable the VPN.

So please fix it quickly, it was working fine in the past with the same configuration or refund me my subscription,please.

Regards

7

Hi Dinesh 
Still no luck - I have a windows 10- pro desktop & have restarted it many times with no luck.
My web pages only work when I disable the VPN!

4

Hello Ken, 

We are sorry for the inconvenience caused to you. We will surely help you to resolve it.

Do you have AVG Internet Security installed on the PC? If yes, please try to disable AVG components and check whether you can access Internet when AVG Secure VPN is ON. 

Refer the following link to know how to disable AVG components (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) .
Keep us updated. Thanks.

6

Hi Jeremy,

We apologize for the inconvenience caused.
Did you try to load the website by changing AVG Secure VPN location?
Also we would request you to refer this article: https://bit.ly/3g19g3Q
Please keep us updated.
Thank you.

2

Hello Gilberto, 

We are sorry for the inconvenience caused. We will surely help you to resolve the VPN issue with our advanced remote support.

Could you please write back to us through your own post? So, we will check your account and help you further. 

Thank you.

9

Hi Dinesh 
Still no luck - I have a windows 10- pro desktop & have restarted it many times with no luck.
My web pages only work when I disable the VPN!