Loss of ability to do DEEP Scan?

General discussion
11

I am having the same issue on oneo f my Windows PC's but not the other. I've "Repaired" the PC that isn't working but that does NOT appear to fix this issue.

9

Hello Anthony,

I regret for the inconvenience.

Please send me the screenshot http://avgclick.me/getscreenshot of the AVG window you see after clicking on "Gear icon" next to " Scan computer ".

We will check the same and assist you further.

1

Just updated the AVG internet security to the software version 18.4.3056
Now have lost to ability to do a deep scan… the gear icon just to the right of the "SCAN COMPUTER" button??   Is this correct?
Has AVG taken away the ability to do a deep scan?

Any insights would be appreciated

2

"NEW" AVG UI with no gear button

3

Hello Anthony,

I regret for the inconvenience.

Please send me the screenshot http://avgclick.me/getscreenshot of the AVG window you see after clicking on "Gear icon" next to " Scan computer ".

We will check the same and assist you further.

10

to add to the above pic…  If I click the button that looks like a menu dropdown with a magnifing glass (to the right of the SCAN COMPUTER) AVG simply goes to doing the same as the scan computer button… that is the 3 step scan - scanning my browser - scanning for viruses and other malware - and look for performance issues?

4

Hello Steve,
My apologies for the inconvenience caused. May I know if you have installed AVG Internet Security or AVG Free Antivirus on your computer? I request you to reboot your computer once and check if you can open AVG protection with no issues.
Best regards,
Alok.

8

The "gear" icon has been replaced with what you see in the screen shot.
If I press this all I get is the same behaviour as pushing the scan computer button.
I do get a "done" if i have scanned recently  BUT it does NOT go back to the gear icon,… it persists as is seen.

what is the latest build number?

7

Thank you for updating the status.
The latest version of AVG protection is 18.4.3056.
Perform (repair) of AVG Internet Security and check the status.

5

I am having the same issue on oneo f my Windows PC's but not the other. I've "Repaired" the PC that isn't working but that does NOT appear to fix this issue.

6

Having the same problem, I performed the repair twice. Attached is the black screen requested. This is what opens when clicking the button next to SCAN COMPUTERUser-added image
It also does not go back. The only way to "go back" is to close the program and reopen. Again, after reparing it supposedly.