Loss of internet access

AVG Protection
5

Hello Dan, 

We are sorry for the inconvenience caused. We will check and help you to resolve it.

  1. Could you please let us know how do you confirm AVG program causing this Internet issue?
  2. Have you tried to disable AVG Internet Security and check the status?
  3. Are you unable to access any specific website (or) all sites?
  4. If you did not disable AVG, Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) and check the status. 
We look forward for your response. Thank you.
1

Installed AVG Ultimate today and subsequently lost access to the internet, except for this website of course, which by the way takes 15-30 seconds to load. No internet pages will load. My Windows 10 PC hasn't had this issue until this software was installed. I turned off VPN but that didn't make a difference. I also enabled the extension for Firefox but that didn't do anything. Tried to enable extensions for Google and Internet Explorer but neither page would even load.
These are the errors I get when trying webpages.
Error code: SSL_ERROR_BAD_MAC_READ
PR_CONNECT_RESET_ERROR

Either this gets resolved or a refund will be due and I'll move on to some other product.
Thanks

2

Hello Dan, 

We are sorry for the inconvenience caused. We will check and help you to resolve it.

  1. Could you please let us know how do you confirm AVG program causing this Internet issue?
  2. Have you tried to disable AVG Internet Security and check the status?
  3. Are you unable to access any specific website (or) all sites?
  4. If you did not disable AVG, Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) and check the status. 
We look forward for your response. Thank you.
4

Hello Dan, 

Thank you for writing back to us. We need to find out which component in AVG Internet Security causing the issue with Internet. For that, we need to disable AVG products one by one and check it.

Refer the below article to know which component blocking Internet access. 
https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus

Keep us updated.

3

In response to your questions


1. I can confirm that AVG internet security program is causing the internet issue. Prior to installing AVG I had full internet access. With the AVG program installed I have no internet access.
2. Yes, upon disabling AVG internet security I have full internet access.
3. With AVG internet security active I cannot access any websites
4. See #1, #2, #3 above.

It appears the AVG internet security is the problem. How can this be resolved?