I have returned to factory settings and I have lost avg which I have paid for
Hi Michael,
We are sorry to know that. We suggest you to contact our mobile support team who would help you with the AVG installation in your Android device. Click on the following link http://bit.ly/1EC8H4H choose YES for the question Are you currently using any paid/trial AVG products?(even if you use a free version) and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Thank you