Lost connectivity to email via ports 995 and 465

AVG Protection
10

It is the Email shield causing the issue.

9

Hello Ralph,
We will help you sort it out. I request you to change AVG Firewall network profile to private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), please go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured, click OK and check if you can access emails with enabled AVG Internet Security.
Regards,
Alok.

1

Last week, all our computers running Internet Security lost email connectivity via ports 995 and 465. We can only connect when protection is disabled. Our ISP reports other similar incidents with AVG.

Has anyone else experienced this? 

Any and all help appreciated.

3

It is the Email shield causing the issue.

4

Thanks Alok

The settings were already selected to private and all system rules enabled.

Ralph

5

New information: If I turn off the email shield, and then turn it back on again, the email will work for around an hour before refusing connectivity. Does this help diagnose the issue?

6

Hello Ralph,
We will help you sort it out. I request you to change AVG Firewall network profile to private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), please go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured, click OK and check if you can access emails with enabled AVG Internet Security.
Regards,
Alok.

7

Thank you for the information Ralph,
Could you let me know the version of AVG Internet Security installed on your computer. To check this open AVG Internet Security > Menu > about.
I also request you to disable AVG Internet Security components (Open AVG Internet Security > Menu > settings > components) one by one and check which AVG Internet Security component is blocking the emails.
Regards,
Alok.

8

Ralph, Did you contact the AVG remote assistance team???.
AVG Guru

11

New information: If I turn off the email shield, and then turn it back on again, the email will work for around an hour before refusing connectivity. Does this help diagnose the issue?

2

We have sent you an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.