Thanks for the information you have provided Sarath. So can I expect with some optimism that the fix will re-instate my missing documents & folders?
I very much hope so otherwise there may be a compensation claim!
I look forward to your reply. Thank you again…
Hi everyone, yesterday after an AVG update I lost all my desktop documents. It appears that I may have permitted AVG to protect them as sensitive documents by mistake as I can see that they are now being protected under 'Ransomware Protection and Sensitive Data Shield'. It tells me the c:drive folder that they appear to have been migrated to but I still can't locate them. How can I retrieve the documents to my desktop from this AVG protection please?? Thank you…
Hi Mr Martin,
I regret for the inconvenience caused.
We have already informed our developers regarding the issue after updating AVG TuneUp to the latest version 20.1.
We will release a fix regarding it as soon as possible.
We request your patience and understanding.
We are sorry for the confusion Martin.
We will help you to resolve the issue.
Please share us the screenshot of the migrated message to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
Thanks for the information you have provided Sarath. So can I expect with some optimism that the fix will re-instate my missing documents & folders?
I very much hope so otherwise there may be a compensation claim!
I look forward to your reply. Thank you again…
Hi Mr Martin,
I regret for the inconvenience caused.
We have already informed our developers regarding the issue after updating AVG TuneUp to the latest version 20.1.
We will release a fix regarding it as soon as possible.
We request your patience and understanding.