Hi Zachary
Thank you for your advice. I was careless on not keeping important data, cause i've never lost my phone before. Anyway its an expensive lesson to learn. I hope to get it back with all my stuff in it. Will update again if i got any news on it. Thanks again.
Hi Suresh!
Unfortunately your phone has to be turned on and connected to either a mobile network or Wi-Fi in order for the anti-theft feature to work. It is sadly impossible to track a phone that is turned off or not connected to a network.
10 days sounds like that it may not get turned back on or connected to a network. The best you can do right now is just keep an eye on the anti-theft tracking page just in case whomever stole it turns it on at some point.
To avoid a situation like this in the future, even with anti-theft, it would be a good idea to keep any important data that you may have on your mobile backed up to your PC or an external drive on a regular basis, to minimize your losses if you can't recover your phone.
I hope you're able to find your phone, Suresh!
Hi Every1. I have lost my Samsung Galaxy Note 3 for the past 10 days. I have installed AVG Anti-Theft in my phone. Since then I am trying to log into my account using laptop to lock the phone & locate the phone. But every time time I do that, the site shows that , they're unable to lock the device at this time, it might be switch off or offline. Please try again later". Its been 10 days now. A lot information is in the phone which I really need it. What can I do, please advise. My email: ciraz1803atgmaildotcom
Hi Suresh!
Unfortunately your phone has to be turned on and connected to either a mobile network or Wi-Fi in order for the anti-theft feature to work. It is sadly impossible to track a phone that is turned off or not connected to a network.
10 days sounds like that it may not get turned back on or connected to a network. The best you can do right now is just keep an eye on the anti-theft tracking page just in case whomever stole it turns it on at some point.
To avoid a situation like this in the future, even with anti-theft, it would be a good idea to keep any important data that you may have on your mobile backed up to your PC or an external drive on a regular basis, to minimize your losses if you can't recover your phone.
I hope you're able to find your phone, Suresh!
Hi Zachary
Thank you for your advice. I was careless on not keeping important data, cause i've never lost my phone before. Anyway its an expensive lesson to learn. I hope to get it back with all my stuff in it. Will update again if i got any news on it. Thanks again.