Hello Carole.
I am really sorry to know this. I would request you to check if you have installed AVG ZEN, If you have it installed, please uninstall AVG Zen and install AVG Internet Security (Paid version) from the following link: http://www.avg.com/us-en/download. Also, please note that license numbers or case sensitive. Please enter all the characters as it is mentioned in the email. All the characters are to be entered in Uppercase along with the hyphen symbol (-).
Please get back to us for any further assistance. Thank you.
I have lost my AVG security since changing to Windows 10. Copied my Key code which you resent me but it says it is invalid. Subscription for 2 years from 5 Sept. 2014.
Hello Carole.
I am really sorry to know this. I would request you to check if you have installed AVG ZEN, If you have it installed, please uninstall AVG Zen and install AVG Internet Security (Paid version) from the following link: http://www.avg.com/us-en/download. Also, please note that license numbers or case sensitive. Please enter all the characters as it is mentioned in the email. All the characters are to be entered in Uppercase along with the hyphen symbol (-).
Please get back to us for any further assistance. Thank you.