Sylvia, Specifications…
AVG Protection
Advanced antivirus for Windows, Mac, & Android
Zen Dashboard to protect everything from a single screen
Security updates pushed to you in real-time
Install on UNLIMITED computers & mobiles
AVG Performance
Advanced tuneup for Windows, Mac, & Android
Zen Dashboard to tune everything from a single screen
35+ tools for advanced PC cleaning, speed, & battery life
Install on UNLIMITED computers & mobiles
AVG Guru
Hello Sylvia,
Sorry for the inconvenience caused.
May I know the name of AVG program installed on your PC?
As per our record, we can see that you have purchased the subscription only for AVG Performance multidevice and not for protection, so if you have installed our AVG free antivirus please do let us know.
The image files on your SD card would have been got infected by Trojan threat and when you insert the card to your PC the antivirus program would have detected it and deleted the files.
Unfortunately, the infected deleted files couldn't not be retrieved.
Im having problems since installing paid version.
I downloaded all my pictures off camera now computer does not recognize it port. I can kniw longer click on pictures file. I have to go into documents first. All pictures I took off of my sd card where saved as short cuts and have been deleted of my sd card. So I cant access my pictures that are saved as short cutrs on my computer. Virus found a trojan and said it was deleted and I was unable to delete it in my emails. I keep getting the same darn email. I have to go through a long process to delete it. I never had this much trouble with a virus program. My computer on the interrnet is so slow now.
Very frustrated.
Sylvia, to purchase our AVG protection please contact our technical support via https://support.avg.com/support_contact_form?l=&retUrl=support_sales to get assistance regarding the purchase as well as with the installation. Thank you.