Hello Jason,
We are sorry to hear about the inconvenience caused. Could you please let us know whether it is an AVG free version or a paid version of AVG you are using?
Lost protection out of the blue and a window kept popping up telling me avg couldn't recognize me and i need to re enter my key number. When i opened avg it said to download zen bet everytime i try it fails and says error 0x0018e02
Jason, thank you for the information.
We checked your account details and found you have only AVG PC Tuneup license purchased. It does not seem to be on AVG PC Tuneup program you are receiving the error message you mentioned. We request you to contact our technical support team ( http://avgclick.me/AVGtechnical ) to help you resolve the issue. Please, feel free to let us know if you require any further assistance. Thank you.
Other Jason Allen posting (https://support.avg.com/answers?id=906b0000000bmQfAAI).
AVG Guru
Hello Jason,
We are sorry to hear about the inconvenience caused. Could you please let us know whether it is an AVG free version or a paid version of AVG you are using?