Hello Thierry,
We are sorry for the inconvenience caused. We will check and help you to resolve the issue right away. Please provide the following information to help you better :
1. Please confirm the version of operating system installed in your device.
2. Have you tried to restore the sound driver once and check the status?
3. Are you able to hear the sound after trying restore point?
4. Confirm the version of AVG Driver updater installed.
We look forward for your response. Thank you.
Hello AVG
Each time, AVG driver make the update on my realtek sound driver, I loose everything, meaning no speakers at all. usually I avoid to update these but this time I forgot the problem and went trough the all process ...again I lost all the sound and only a restauration point saved me
Could you fix this recurent problem ?
Thanks
Thank you for providing us the info, Thierry.
In order to further investigate this & escalate, we'd suggest you to take advantage of our additional support by following the steps in the email that has been sent to you.
Thank you in advance!
Hello Thierry,
We are sorry for the inconvenience caused. We will check and help you to resolve the issue right away. Please provide the following information to help you better :
1. Please confirm the version of operating system installed in your device.
2. Have you tried to restore the sound driver once and check the status?
3. Are you able to hear the sound after trying restore point?
4. Confirm the version of AVG Driver updater installed.
We look forward for your response. Thank you.