Lupa password anti theft

General discussion
11

my account not connect to any device in site avgmobilation.com… but my device locked?!! :cry::face_with_thermometer::disappointed:

3

Hello Syuryadi, sorry to know this. I request you to click the following link https://support.avg.com/support_android?l=en_US
to contact our Mobile support for further assistance. Please select the operating system as "Android" to get the email option enabled. Thank you.

2

my account not connect to any device in site avgmobilation.com… but my device locked?!! :cry::face_with_thermometer::disappointed:

13

Good day i want to ask how to unlock anti-theft security on my smartphone, and i forgot password to open it, can any help me solve it, i use dailydriver sony xperia z 3

14

apakah hp anda sudah bisa di buka kembali ?? bisa beritahu caranya karena saya juga lupa pin

12

Hello Syuryadi, sorry to know this. I request you to click the following link https://support.avg.com/support_android?l=en_US
to contact our Mobile support for further assistance. Please select the operating system as "Android" to get the email option enabled. Thank you.

1

Hp Saya Xperia Z1 C6903
Saya sandi lupa anti pencurian, Waktu change Kartu sim, Diminta UNTUK sandi memasukkan anti pencurian.
Saya TIDAK Ingat lg sandi anti pencurian Saya

7

Hello Ambar,

Sorry for not replying in your language. AVG Support is provided only in English.
Could you please explain your issue with AVG in English so that we can understand and assist you better?

4

Good day i want to ask how to unlock anti-theft security on my smartphone, and i forgot password to open it, can any help me solve it, i use dailydriver sony xperia z 3

5

User angga kurnia has posted their own topic (https://support.avg.com/answers?id=906b0000000DwVlAAK).
AVG Guru

6

apakah hp anda sudah bisa di buka kembali ?? bisa beritahu caranya karena saya juga lupa pin

8

Ilmi,

If it is AVG 6.0 or later that you are using, please login to "my.avg.com" and check if the device is listed. If it is listed, click on that device to unlock it.

9

Angga,
We request you not to post multiple times for the same issue, you won't obtain an answer to your query faster.
Please refer your other posting via https://support.avg.com/answers?id=906b0000000DwVl .
Thank you.

10

@ Ambar Wulan
Ambar, This Community is basically English language… Query translation…
if your phone can already open again ?? can tell how because I also forgot pin

Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone). Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru