Hi Tammy,
We're glad to look into this & help you.
Please try restarting your MAC once & attempt to connect through different servers (location), after ensuring that the program is activated. (Open AVG Secure VPN, and go to ☰ Menu ▸ Subscription. Check your subscription details under Subscription Information).
Please try the above steps & let us know if it helps.
I've completed your recommendations before contacting your company. I've also restarted my modem three time. My others devices are working fine.
Hi Tammy,
We're glad to look into this & help you.
Please try restarting your MAC once & attempt to connect through different servers (location), after ensuring that the program is activated. (Open AVG Secure VPN, and go to ☰ Menu ▸ Subscription. Check your subscription details under Subscription Information).
Please try the above steps & let us know if it helps.
Appreciate your efforts in working towards fixing the issue, Tammy.
As the previous suggestion failed to help, we'd suggest you to reinstall AVG Secure VPN once by following the steps in this article.
Note : Please follow the steps mentioned below MAC.