Dima …
Downloaded and installed Sophos.
It crashed with seconds of initiating the first scan.
I may have to roll back the OSX update, as I can't be without AV protection.
David
Dima,
Sorry for the trouble, we appreciate your efforts in trying to fix the issue. Have you tried this uninstall and reinstall steps? We need to check whether you have conflicting application or old traces installed on your Mac.
To uninstall AVG 15 -
Open Finder > Applications > right click on AVG AntiVirus.app > select Show package contents > open Contents folder > double click on Uninstaller.app.
To Uninstall AVG 17
Run uninstallation from /Library/Application Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app
not a problem at all, once again im on the Beta mac os High sierra 10.13.4 Beta 1 Public release, this why we test such product and let everyone know. I tested 5 FREE AV products and they all do the same thing and same behavior actually, so its def the OS update that broke it. AVAST is the only AV for MAC that installs NORMAL and Functions Normal. Please Keep me posted, i would love to return to AVG AV, thank you so much and if you need me to try and send you some logs or anything else from me end, please let me know and I can work with you to help you guys out also.
Since the Release of Mac os high Sierra 10.13.4 Beta AVgh Antivirus no longer laod or works with mac OS, because it has to be 64 bit application probably, un isntall or reinstall does not work!
Dima, As stated by Balasubramanian (AVG Technologies) compatibility between a beta version of an OS & AVG can't be guaranteed. Once the OS final version has been released it will be fully supported. This has always been the case with AVG.
AVG Guru
I've also just started experiencing this same problem, after installing the OSX Beta 10.13.4 this morning. Can you suggest any method of protection, on an interim basis?
Thank you.
one the final avg version is released? I am running the final version of your AVG product? im running Beta Mac os High Sierra 10.13.4 not avg? what arre you talking about? im letting you know that your product no longer works with up coming version of Mac os, that I know. So you guys are going to be working on this? cause i know you didnt know about this bug and im the first one to report it to you.
Thank you for being patient, Dima.
The Mac OS version that we discussed here will be fully supported once the final AVG version is released.
We can't guarantee full compatibility with beta versions.
We appreciate your understanding in this matter.
To reinstall AVG Antivirus for MAC, refer this article: http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac and then check with the issue.
If the issue persists, share screenshot https://support.apple.com/en-us/HT201361 of that error message and provide us your and
AVG version you have tried to install.
To find out the version you can follow user manual, part 4.3. Menu in the task bar
http://files-download.avg.com/doc/AVG_AntiVirus_for_Mac/avg_avm_uma_en_ltst_03.pdf
We are here to help you.
Thank you for letting us know about it, Dima.
We will escalate this case to concern team and get back to you soon. Your patience is much appreciated.
Right click "Sophos Installer.app" click on Show Package Contents go to the "MacOS" folder run the installer in that folder.
Work around for now.
not a problem at all, once again im on the Beta mac os High sierra 10.13.4 Beta 1 Public release, this why we test such product and let everyone know. I tested 5 FREE AV products and they all do the same thing and same behavior actually, so its def the OS update that broke it. AVAST is the only AV for MAC that installs NORMAL and Functions Normal. Please Keep me posted, i would love to return to AVG AV, thank you so much and if you need me to try and send you some logs or anything else from me end, please let me know and I can work with you to help you guys out also.
Once the AVG install goes through, you cannot open AVG program by clicking on the ICON nothing happens, and the service does not RUN, the ICON does not load in the uppser right hand corner of the screen! you also cannot uninstall the application the normal way, the only way to unisntall it is to use CCleaner and go in there to the unisntall option and pick the program and unisntall it that way! also if you try to install Sophos Antiviris it does the same exact thing… SO Something changed in Mac OS 10.13.4 BEta 1 OS, please let developers know about thsi issue, so they can get to work on it right away and work with Apple to resolve the issue and provide updated AVG version tht works. Im an IT ADMIN and a beta tester for MAc os and IOS, this is a serious bug in AVG application and or/ MAC OS it self
David the only Antivirus that i was able to get installed and funtioning properly is Sophos AV, download Sophos and extract the zip file, after zip file has been extracted right click on the sophos install file and say exctract package, one the package has been extraced go into MAC OS folder and run the install file, the installer will run and Sophos AV will be installed… any other way and the install will not run. Sophos works great right now and i have it installed for 24 hours or more with out any issues so fat… therte is no work around for AVG or other AV out there by other companies.
Dima,
Sorry for the trouble, we appreciate your efforts in trying to fix the issue. Have you tried this uninstall and reinstall steps? We need to check whether you have conflicting application or old traces installed on your Mac.
To uninstall AVG 15 -
Open Finder > Applications > right click on AVG AntiVirus.app > select Show package contents > open Contents folder > double click on Uninstaller.app.
To Uninstall AVG 17
Run uninstallation from /Library/Application Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app