Mac w/Mojave 10.14.6, unable to use Shields, "some problem on our side"

Mac products
8

Same issue. Any solutions? Mac OS 10.14 Mojave.

7

Hello Bill,

We'll certainly look into this & help you.
Kindly share us the screenshot of the message you're referring to, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you for understanding.

1

My paid copy of AVG is unable to access any of the "Shield" programs (FileShield, WebShield, EmailShield, etc), giving me a red non-highlighted switch and a message stating "We're sorry, there's some problem on our side, we'll fix it as soon as possible."

 

It's been six weeks.  No fix.

 

Any direction at all on how to fix this?  That functionality was key in my decision to buy in start of this year.

2

James, we've replied to your orginal post and also sent an email, asking for screenshot. please check for the mail in your inbox/spam folder and revert back to us.

Thank you for your understanding.

3

Hello, 

We will check and help you. Please write your query in own post. So, we will check and help you to resolve this pop-up.

Thank you.

9

Sir YOU SCREEN SHOT system will not WORK

5

Sir YOU SCREEN SHOT system will not WORK

6

Same issue. Any solutions? Mac OS 10.14 Mojave.

4

Hello Bill,

We'll certainly look into this & help you.
Kindly share us the screenshot of the message you're referring to, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you for understanding.