Macbook Pro - Linkscanner not working and AntiVirus keeps crashing

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7

Tim, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member of the official AVG Community Support in Brno (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will see your topic & respond.
AVG Guru

1

Hi all, hope you can help. Have been advised by AVG technical support to ask for assistance on here. 

I have a Macbook Pro, mid-2010, and I recently upgraded the operating system to Yosemite.
Since then, my AVG LinkScanner is not working properly. Surf-shield says one or more plugins are not active (but it doesn't specify which ones, nor how I can rectify the situation) and Search-shield is inactive, despite being turned on in settings. Again, there's no explanation as to how to sort this. It is fully up-to-date, so not sure why these faults are occurring. 

The error message is here: This image is not available because: You don’t have the privileges to see it, or it has been removed from the system

Also, my AVG Antivirus crashes at 60% completion - and that's after a 24-hour scan. Again, there's no help available in the software to sort the problem. If I rescan, it always crashes at 60%

I'm tempted just to uninstall both products and find one that works properly, but AVG has worked well over the years, so I don't really want to do that. 

Has anyone else had problems since upgrading to Yosemite?

Thanks in advance for any help you can give.

All the best,

Tim

6

Thanks Alan. That's the support link I used initially, and the reply I received was to ask for help on this forum! 

Hopefully, someone from Brno will get in touch in due course. 

Thanks again,

All the best,

Tim

5

Hi Tim,

AVG Linkscanner for Mac is not longer supported I recommend  you uninstall it.
Thanks

3

Tim, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member of the official AVG Community Support in Brno (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will see your topic & respond.
AVG Guru

4

Hi Tim,

AVG Linkscanner for Mac is not longer supported I recommend  you uninstall it.
Thanks

2

Thanks Alan. That's the support link I used initially, and the reply I received was to ask for help on this forum! 

Hopefully, someone from Brno will get in touch in due course. 

Thanks again,

All the best,

Tim