MacbookPro goes to sleep while full scan is running, causing scan to stop. How can I prevent the computer from sleeping while the scan is running?

Site Feedback
6

Hi Daniel,
What is current status, were you able to solve it or do you still need our assistance?
Thanks

2

No, I still have this issue.  

If start a full scan but leave the computer otherwise idle (not using it for email, editing documents, etc), the scan activity by itself is not enough to keep the computer from sleeping which stops the scan.  

It seems like the best time to scan would be when nothing else is running (no impact on other processes, no open files to contend with, etc).  What Mac or AVG preferences can I change to ensure the full scan runs to completion, even if I'm not actively using the computer?

Thanks,
Dan

7

No, I still have this issue.  

If start a full scan but leave the computer otherwise idle (not using it for email, editing documents, etc), the scan activity by itself is not enough to keep the computer from sleeping which stops the scan.  

It seems like the best time to scan would be when nothing else is running (no impact on other processes, no open files to contend with, etc).  What Mac or AVG preferences can I change to ensure the full scan runs to completion, even if I'm not actively using the computer?

Thanks,
Dan

1

AVG AntiVirus 2015.0 (4743) is installed on a late 2013 Macbook Pro Retina running OS X 10.9.5.  Computer is running on the power adapter in clamshell mode with an external monitor and keyboard.  

If I start a full scan and walk away from the computer, when I come back later the computer is sleeping and the scan has stopped.  Scan resumes on waking, but I'd just as soon the scan ran to completion while I was doing something away from the computer.

I think the Energy Saver settings for Power Adapter are still the defaults (the "Restore Defaults" button is grayed out).  "Turn display off after:" is at the first tick mark below 15 minutes, "Prevent computer from sleeping automatically when display is off" is un-checked, all other options are checked, there are no startup/wake/sleep/shutdown/restart options scheduled.

What can I do to ensure a full scan runs to completion even if I'm not actively using the computer?

3

Unfortunately, un-checking the Put the harddisk(s) to sleep when possible option didn't make any difference, I'll try un-checking Enable Power Nap to see if that changes the behavior.

5

Daniel, AVG Mac Support… Have a look @ this new form link (http://support.avg.com/support_contact_form) to get email support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but please bear in mind that this assistance may not now be available until @ least the 2nd January 2015. See the 'Happy Holidays' banner @ the top of this webpage.
AVG Guru

4

Hi Daniel,
What is current status, were you able to solve it or do you still need our assistance?
Thanks