Hello Ton,
Thank you for getting back to us with the screenshot. Please try the steps given in this article http://support.tuneupmedia.com/hc/en-us/articles/200440408-How-can-I-uninstall-TuneUp-from-my-computer- and let us know the status.
Hello Ton,
I'm sorry to hear about this, I request you to send us a screenshot of the AVG detection page to assist you better. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
After total scan on my Macbook-Pro, (Mid 2014, 13-inch, 2,6 GHz Intel Core i5, 8 GB 1600 MHz DDR3) AVG reported one threat: MacOS: tuneupmac-a. Couldn't quarantine or delete it. AVG reported then the app was safely blocked access to. On internet How to Remove TuneupMyMac - MalwareFixes I found instruction to remove. After that AVG still found same threat. Can't find it in finder.
Q: How to remove tuneupmac-a ?
Ton, To take a screenshot in MAC, please follow the below instructions : 1. To capture the entire screen, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop with the filename starting with “Picture” followed by a number, example Picture 1, Picture 2, and so on.
2. To copy the entire screen, press Command-Control-Shift-3. The screen shot will be placed on your clipboard for you to paste into another program like PowerPoint, Word, Photoshop, etc.
For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Ton,
I'm sorry to hear about this, I request you to send us a screenshot of the AVG detection page to assist you better. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.