Hello Cristina,
We are sorry to hear that, could you please share us a screenshot of the Malicious application interface from where you are facing issues, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Is it a free or paid version? Thank you.
Hello!
My device has malicious software in a system application and this application is not removed but if I tap the disable the application, the problems continue as if I had not done anything. I need to be told how I can remove or block such malicious software.
Cristina, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Cristina,
We are sorry to hear that, could you please share us a screenshot of the Malicious application interface from where you are facing issues, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Is it a free or paid version? Thank you.